Privacy Policy

Effective Date: October 2024

At Baccanalia CIC (accessible via www.baccanalia.co.uk), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal data and how we will handle it.

1. Information We Collect

We collect two types of information:

Personal Data: This information is collected when you voluntarily provide it, such as when you:

• Make a purchase
• Register for an account
• Subscribe to our newsletter
• Contact us for customer service

Personal data we may collect includes:

• Name
• Email address
• Telephone number
• Postal address
• Payment information

Non-Personal Data: We automatically collect certain non-personal data, including:

• IP address
• Browser type
• Device type
• Referring/exit pages
• Date/time stamps

This data helps us improve the functionality and experience of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders
• To manage your account and provide customer support
• To communicate with you (including responding to enquiries and sending updates or marketing emails)
• To improve our website and tailor your user experience
• To comply with legal obligations and prevent fraud or unlawful activities.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

• Service providers who assist us in operating our website, processing payments, or delivering services
• Legal authorities, if required by law or to protect the rights, property, or safety of Baccanalia CIC, our users, or others
• Analytics and marketing platforms to support business improvement and marketing efforts.

4. Data Security

We implement various security measures to protect your personal data, including:

• Encryption
• Secure servers

While we adhere to best practices, please note that no method of online data storage is completely secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience
• Analyse site traffic
• Personalise content

You can adjust your browser settings to refuse cookies, but note that this may affect website functionality. For further details, please see our Cookie Policy.

6. Your Data Rights

Under GDPR and other applicable laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request corrections to any inaccurate or incomplete data
• Erasure: Request deletion of your data when processing is no longer necessary
• Restriction: Request limited processing of your data
• Objection: Object to processing for legitimate interests or direct marketing
• Portability: Request a structured, commonly used format of your data for transfer to another organisation

To exercise any of these rights, please contact us at info@baccanalia.co.uk.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted here with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Baccanalia CIC
Email: info@baccanalia.co.uk
Phone: 01388 540823